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UPS Webinar: How to Become a Returns Rock Star

Register now and learn how to turn shoppers into superfans

This past holiday season and January’s National Returns Day set new records for returns volume. Did your company make customers cheer with a great returns strategy? Or did you hit some sour notes with shoppers, and you’re still trying to figure out how to handle the items you got back?

If you’re ready to become a returns rock star, join us as we take an inside look at what happened this past peak season, how you can prepare for 2020, and what tools can make your returns sing.

Thursday, January 16, 2020

2:00 p.m. to 2:45 p.m. EST

  • Learn what drove returns to an all-time high

    We’ll explore why returns keep increasing, what types of items get returned the most, and how consumers have taken control and are demanding more from your returns process.

  • Prepare for the major and minor returns peaks in 2020

    You need to be ready for the next big holiday season, as well as other times throughout the year that returns can spike. We’ll discuss the best practices you can follow to get returns right.

  • Get the tools you need to succeed

    Find out how UPS can help with the services and technologies you need to tune up your returns and get them in perfect harmony. Plus you can ask questions of our experts live during the webinar.

Featured presenters:


Jim Brill

UPS Reverse Logistics Project Manager

Jim is a logistics expert with more than three decades of experience at UPS. He currently oversees the UPS Return Services portfolio for the U.S., including UPS Returns® and UPS Returns Manager. Jim is focused on helping businesses large and small make the most of our returns management and reverse logistics solutions during the peak return season and all year long.


Sean Flaherty

UPS Vice President, Global Retail and E-commerce Strategy

Sean is responsible for creating solutions that enable merchants to compete in the $1.7 trillion global B-to-C e-commerce market. Drawing on his deep experience in global trade, Sean empowers businesses to overcome the complexities of moving and selling consumer products by optimizing their retail supply chains and improving the consumer experience. His international strategies enable small businesses to overcome growth barriers and large enterprises to become more nimble, responsive, and efficient.