UPS Webinar—Great Expectations: The 2019 UPS Pulse of the Online Shopper™ Results

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Register now for new insights about today’s online shoppers 

In the current e-commerce environment, it’s more important than ever to plan strategically for the future. Which means you not only need the right data, but the insights uncovered by those facts and figures. UPS’s latest study of e-commerce, which surveyed 18,000 online shoppers worldwide, including over 4,000 in the U.S., tells the story of how we have fully entered The Age of Customer Expectation. 

Join us for a discussion of what today’s shoppers want when they go online, and how your company can meet these great expectations.

Thursday, September 12, 2019

1:00 p.m. to 1:45 p.m. EDT

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    Get a better understanding of the online buyer

    We’ll explore the methodology behind the UPS Pulse of the Online Shopper study, so you’ll understand what types of online buyers we surveyed and how the data was analyzed. 

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    Learn what e-commerce shoppers want

    Today’s shoppers are expecting more from your business—more service, more information, and more control. From rewarding loyalty programs to delivery options to easy returns, these growing expectations are continuing to change the face of e-commerce. We’ll share key insights to help you strategize for the future and shape these changes to your advantage.

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    Talk to our experts

    Find out how UPS can help you succeed in meeting the growing demands of online shoppers and ask questions of our experts live during the webinar.

Featured presenters:

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Sean Flaherty

UPS Vice President, Global Retail and E-commerce Strategy

Sean is responsible for creating solutions that enable merchants to compete in the $1.7 trillion global B-to-C e-commerce market. Drawing on his deep experience in global trade, Sean empowers businesses to overcome the complexities of moving and selling consumer products by optimizing their retail supply chains and improving the consumer experience. His international strategies enable small businesses to overcome growth barriers and large enterprises to become more nimble, responsive, and efficient.

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Kelly Brock

UPS Director of Customer Retention, Global Segment Marketing Group

Kelly has more than 18 years of experience at UPS, serving in a variety of marketing and business planning roles in the U.S. and Asia. She brings a wealth of knowledge across segments, from industrial to high tech. Drawing on her marketing expertise, Kelly helps businesses of all kinds understand how e-commerce reaches far beyond retail and how an understanding of online buying can drive success.